temelan Posted February 15, 2017 Share Posted February 15, 2017 So I have reached level 2 for about 2 months now, that didnt help much I still got just a few orders here and there but until this week I had a decent 98% rating with only one star rating.I have recieved two more one stars even though I explained to the customers that I will be late due to personal issues, they said its ok but still cancelled, lovely customers.My question is, my profile being at 95% now, should I create another one or keep this one with hope ?Thank a lot ! Link to comment Share on other sites More sharing options...
frank_d Posted February 15, 2017 Share Posted February 15, 2017 Hi there,your customers are certainly not to blame.Those reviews were automated ones. When you don’t deliver on time, and another 48 hours pass, the system automatically closes the order and rates you with a 1-star review.You have a resolution center on every order.It would have taken you literally 30 seconds to send your thoughtful buyers a request to extend delivery time.I think you should keep your account since you have reached an audience.I’ve seen accounts with much worse actual scathing reviews that still get lots of sales. Link to comment Share on other sites More sharing options...
temelan Posted February 15, 2017 Author Share Posted February 15, 2017 Hi there,your customers are certainly not to blame.Those reviews were automated ones. When you don’t deliver on time, and another 48 hours pass, the system automatically closes the order and rates you with a 1-star review.You have a resolution center on every order.It would have taken you literally 30 seconds to send your thoughtful buyers a request to extend delivery time.I think you should keep your account since you have reached an audience.I’ve seen accounts with much worse actual scathing reviews that still get lots of sales.They are to blame when I discuss the problem with them and they agree on waiting. Link to comment Share on other sites More sharing options...
frank_d Posted February 15, 2017 Share Posted February 15, 2017 They are to blame when I discuss the problem with them and they agree on waiting.OK you obviously did not even bother to read and comprehend what I wrote above.And with that attitude towards buyers, I don’t think you’ll last here very long.Like I said it’s your responsibility to use the tools to extend delivery time.Your buyers didn’t place a negative review, the system did. Link to comment Share on other sites More sharing options...
temelan Posted February 15, 2017 Author Share Posted February 15, 2017 OK you obviously did not even bother to read and comprehend what I wrote above.And with that attitude towards buyers, I don’t think you’ll last here very long.Like I said it’s your responsibility to use the tools to extend delivery time.Your buyers didn’t place a negative review, the system did.I think I lasted for a good amount of time until now and my artwork is well appreciated, I respect my customers as long as they give the same respect back. Link to comment Share on other sites More sharing options...
wordandrecord Posted February 15, 2017 Share Posted February 15, 2017 You work is absolutely beautiful !That being said you gotta know where you work, and work according to the rules of your work place.There isnt much to it, and no one to argue with. Its simple really.Delivery on time. If you cant, send an extension. If that is also not possible, cancel the order, and have the client re-order when you are able to do what is promised on your gig.Anything other than that, and you are simply allowing clients to act as they please, take the work and cancel sometimes as well…Instead of fighting it, go with it, and deliver only what you can and when you can 🙂Hope this helps ! Link to comment Share on other sites More sharing options...
temelan Posted February 16, 2017 Author Share Posted February 16, 2017 You work is absolutely beautiful !That being said you gotta know where you work, and work according to the rules of your work place.There isnt much to it, and no one to argue with. Its simple really.Delivery on time. If you cant, send an extension. If that is also not possible, cancel the order, and have the client re-order when you are able to do what is promised on your gig.Anything other than that, and you are simply allowing clients to act as they please, take the work and cancel sometimes as well…Instead of fighting it, go with it, and deliver only what you can and when you can 🙂Hope this helps !I honestly completely forgot about the option that allows me to ask for more time, I have done it and both customers agreed to it.I apologise for lighting up so fast and thanks for clarifying things for me.Cheers Link to comment Share on other sites More sharing options...
wordandrecord Posted February 17, 2017 Share Posted February 17, 2017 I honestly completely forgot about the option that allows me to ask for more time, I have done it and both customers agreed to it.I apologise for lighting up so fast and thanks for clarifying things for me.CheersYou are most welcome !Hope you can get back at it 🙂 Link to comment Share on other sites More sharing options...
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