Fiverr Community Forum

Hi i am a web developer sometime buyers send their info like email and phone numbers for creating Contact Us page

Hi fiverr Community,
I need your help i am a web developer sometime i need buyer info like email and phone numbers to create contact us page for their website. But sometime buyer send these details inbox without my permission. So, what should i do becuase its is part of my work to enter their info like e mails and number.
Is i break fiverr rule and what fiverr allows for web developers?

Can anyone Guide


Create a form and ask them to fill it up before you start the gig, or put it up as part of the gig requirements so they fill it up as the order starts.


Hi apocrypha,

You mean custom offer form or something else i haven’t any idea please help

Create a word doc and include all the requirements you want from buyer and tell your buyer they fill the requirements and send you back.


You just opened my Eye I was also wondering how we ask them about personal info like socials.

Thank’s @zaiba202 I appreciate you will never miss your Goal!


Great idea thanks i will create a docx file and will send buyers for info

1 Like

Any necessary exchange of personal information required to continue a service may be exchanged within the order page.

The above is from the Terms of Service which you will find at the bottom of the Fiverr main page.


If the contact details are part of your job, buyer/seller can share personal details. And it’s allowed and not against TOS.

1 Like