Hi Somaginer, that’s a good question and since I might be able to help shed light on it for @angkasaofficial, I’ll just respond openly here.
Customer Support usually does not get involved in forum issues, although they can if they wish and some of them do have moderator access. If someone has a problem with moderation, they can accept complaints and report those complaints to the moderator staff liaison. Of course, @angkasaofficial apparently just reported to them that he did not like my response and that has nothing to do with moderation.
As far as I know, Customer Support would refer an issue like that back to the moderation team. I will be happy to ask the other moderators to check this thread and see if I have actually been inappropriate to @angkasaofficial. I am always open to critique, although in this case I don’t really know why this person is upset. Thanks again for your support and your great question.