I have done a handful of orders from Fiverr but this has to be the worst experience I ever had. I recently completed my order with the seller as he has completed the prototype based on the requirements I had given him. The issue was that this prototype was meant to be delivered to me but I am unable to contact him after completing the order as it states that he is no longer available. I tried going through customer support but it has already been 4 days and they have yet to get back to me. I submitted another support request in hopes of getting a faster response time and I did. However, its status was solved the next day but I did not get any response or help from them. To top it off, my first support request still has not received any response. I am truly disappointed with Fiverr and how they handle customer support and I would like everyone to check that their seller can still be contacted before completing your gig with them to avoid a similar situation. I have no idea what to do now as I can no longer contact the seller and my prototype will never reach me.
Please be calm and wait fiverr took 14 days to reply my ticket and truly hold and wait fiverr will take your side if you are right