Apologies that my introduction to the forum is a rant but with so many changes on Fiverr recently it feels that as sellers we have been left out on a ledge here.
I just had a buyer who admitted that she didn’t read or understand the service she purchased, in spite of me pointing it out 3 times during the order and it being written in bold on my gig description. Once I had completed the order and delivered it she demanded a refund with the threat of a bad review.
I pointed out that I don’t work for free and would not be issuing a refund due to her carelessness and she promptly rated me 1 star.
After the initial canned response from customer support I pointed out that the buyer was in breach of their Terms of Service. The upshot is they are unwilling to intervene regardless of the buyer’s behaviour. However I was afforded a patronising thank you and that my concerns would be passed on to product development!!!
Anyway, rant aside, hello everyone on the forum. While I haven’t participated before it is an invaluable resource for keeping abreast of the latest craziness Fiverr throws at us!