This really getting out of hand now.
I was given a custom order on the 5th of October to make a video similar to what he sent. So yes, it was a big project.
Before I get to the problem, let me give you an idea of what the buyer had requested.
~ 60 seconds video
~ A few photos of meals which he wanted on the video
Today it’s the 13th of October and this buyer is literally using me for more and more work. Once the order was placed, he sent me the script with the images. There was around 10 images. (He did not mention anything about removing backgrounds from the images). So in my gig, I specifically offer a separate option to remove 15 photos for $5. I asked him very kindly, whether he wanted the backgrounds removed as well. He answered yes. Afterwards, I asked him whether he would care to spend an extra $5 to remove the backgrounds of up to 15 photos. The guy literally went nuts and gave me threat. He told me “I can either give you the extra tip you want or I can leave a killer review once the order is complete.” At this point, I had already made the structure of the video and simply had to add the images. I was only told to add his images and I did it.
It was saddening to hear something like what he said because;
He’s trying to consider my service as me trying to get a tip
He threatens to either pay for the extra service, or leave a “killer” feedback"
At the end, he kept saying not to take him as a fool. So I let go off the subject and continued removing the backgrounds of the images and making the video. The due date of the video has been 4 days. It was supposed to end on the 9th. I delivered it right on the due date.
Now comes a bigger problem. He starts telling me he likes the video. But he wants “extra content added to the video”. I didn’t even care to argue so I let go off it and added the extra content which he wanted and delivered it right after a day (10th of October).
After like a day (11th), he replies “He likes it”. And he wanted a few more adjustments done to it. So I accepted the revision which he had sent the requirements through a MS Word Document. When I opened it. I’m asked to replace 3 existing photos (which has to be background removed again and which I didn’t care arguing about again) and increase the length of the video by another extra 5 slides! Which is around 30 seconds. I didn’t tell anything. I added the extra content and sent it to him yesterday. He tells me today morning around 12 hours ago that he likes it now.
It doesn’t end there yet. He sent another request to add 2 more slides and a word replacement and that he will give me a “tip” once I deliver the finished work.… Really, why do we sellers have to deal with two faced customers coming and requesting work to get done and even when they’re satisfied. He keeps referring to extra service as tips. These are supposed value added services. Again, I didn’t bother arguing and I did the work. The video duration is now at around 100 seconds in length and he hasn’t accepted any extra offers such as (Background removals, extension of the video.)
Once I got the video completed, I saw a small problem before rendering it. The background which I used before turned out to be smaller than it needs to be so a black outline kept appearing every time the background kept moving. So I kindly requested him to send a background image which he likes FROM THE LINKS WHICH I SENT. He told me he wants the same background (which I can’t use since the previous one was 1920x1080 and the video is close to 4K resolution. Scaling the background would make it blur out) . So all I did was ask him to send me a link or an image, He declined and told me to select one which I prefer as a designer. I obviously chose the best fitting one and now he tells me that he doesn’t “like” it.
I have no Idea what to do with him. This project was my second biggest one and I did it perfectly other than him requesting for more and me offering for free. The reason I’m annoyed is that because of his project, it takes me around 6 hours to render his project. And these extra revisions are for him to add extra content. At the time of rendering, I can’t do much since it’s using all the available system resources. I have 3 orders in queue and I have to deal with his attitude and threats for the past few days.
What do you guys think I should do. I will obviously change the background now and send it to him. But what do you think of this? Is it fair? Is it not? Give me your answers as a community.