I just want to suggest that fiverr should look into making it possible for cancelled orders to be reopened especially when there is a mutual agreement between buyer and seller for the order to be reopened.
I had a case like that, when my buyer cancelled because he was not really well-informed. But after chatting with him, he agreed to reopen the order but he didn’t know how to do that. So he asked me but I too didn’t know. I then contacted fiverr customer care only to be told that cancelled orders can’t be reopened again.
What am saying is if a buyer and/or seller cancels an order and later both of them agrees that the order should be reopened, fiverr should oblige and not stand in the way. Maybe a window/grace period during which cancelled orders can be reopened should be stipulated, but outright refusal to reopen cancelled orders is a-no-brainer.
I honestly think fiverr should look into this…fiverr still rocks though with fast customer response.
Just my 2 cents,