Fiverr Forum

How am I supposed to fill out this, when my order didn't even process?

#1

I received a custom order offer from a seller. Clicked on ‘Order Now’. I paid using Payoneer Mastercard, my card has been charged, but order processing didnt complete successfully. Order isn’t showing up in My Sellers list nor did the seller got notified.

Now when I go to fill out the support form its is asking for order number. Like wtf? are these guys even for real? this so effing stupid. How do I contact support?

#2

In the order box put a made up number such as F)12345678
and they will understand.

#3

i have submitted a ticket under “Feature Support” subject, it didnt ask for order number, hoping they would respond.

#4

They will. Do not send another one or they won’t.