I have only used fiverr twice in a period of about 18 months. Just had an experience where the service was terrible. The person never asked any questions. The ratings were all five stars. Based on the end product, I cannot trust any ratings.
I tried to explain, but the person just said OK. It is very difficult to assess a quality seller. I offered to pay $80 and provided basic files with the basics in vector. I even gave the person a YouTube link of what I would like done. Not copied, but to describe the idea of the end product.
In my opinion, Fiverr needs to improve substantially. The way things are set up in Fiverr are minimalistic, there are no ways that we the seeker of a service can assess the seller.
I am quite disappointed and quite frankly, I think that Fiverr itself needs to do a better job. Anyone can claim the world in Fiverr and there is no way to really assess the seller the way things have been set up. It is all a hit and miss. Not impressed at all.