Hello, I have a problem.
I just tried to order from another seller and got an error during payment after accepting their custom offer. The transaction didn’t go through because I got a technical error pop-up after selecting my bank.
This is now the second time where something went wrong while placing an order. The first time I had to cancel transaction twice because I couldn’t log into the bank (site was down/throwing errors). However, I later tried again and successfully paid and placed my order that is currently in the works.
I should note that I use instant transfer (Sofortüberweisung), which is a german banking service that I’ve been using for years and never had any troubles with. I cannot pay via PayPal or with credit card, so that’s my only option.
Now, I’m wondering whether Fiverr possibly considered this a chargeback or something and blocked the payment method? Which would be a real bummer, because I received no notification about it or anything, and communicating this to the seller understandably makes me sound shady (I think), even if I try to be as open about it as I can.
Is there a way for me to check without contacting CS (which are currently super slow to respond)?
UPDATE: Never mind, it worked now. Still, I want to avoid this in the future. So, if you have any tips/info on whether or not this is an issue with Fiverr’s system, please let me know. Thank you.