Fiverr Community Forum

How can I contact a buyer who cancelled but did not message me?

I was incredibly sick for about a week and a few gigs fell way past their due date, the customer cancelled, which is totally understandable and I take full responsibility.

However, one of them had sent me a message so I was able to follow up. The other one had NOT sent me a message, and I can’t message through the now cancelled order. I also can’t contact them through their contact page.

I’m not looking to change the ratings hit or anything, I would like to offer to provide their gig free of charge as an apology. Is there any way to follow up with a customer that ordered then cancelled? I just hate for them to think I dissed them, so wanted to let them know the reason for the delay and make it up to them.