I am relatively a new seller in Fiverr, and this frustrates me already. This is the second (and I don’t think it’s the last) time it happens.
A buyer messaged me to work in his server, we agreed on what I will do, I sent him a custom offer, he accepted and sent the server credentials, I started working on it immediately, after a couple of days I finished what I was supposed to do, there was a very little detail that I couldn’t do myself because he didn’t provide the root access for the server, so I asked him to either do it or provide root access.
Guess what? He asked me to cancel because he “thought that the work is not enough and will not do x and it is a waste of time”, even though that’s literally what we agreed that I will do.
He got exactly what he wanted and his money back, and I ended up wasting my time working for free.