Fiverr Community Forum

How can I get my money back on here?

When I cancel an order, I don’t want credit. I’d like the actual money back.

Fiverr’s policy is to return any approved refunds to the buyer’s account. It would appear that Fiverr believes that if you get a refund from work you disliked, you can use that refund to hire another artist to complete the work to a higher degree. If you have concerns to the contrary, feel free to contact Fiverr Customer Support and discuss the issue with them.

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And you can get it if you contact Customer Support and ask them to send your funds back to your payment provider.

They will only do it a limited number of times, though (they used to do it only once, when you decide to close your account and withdraw all of your funds; now you can do it more than once, but not every time you cancel an order).

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How can I contact them?

You go to help page, choose that you are a buyer and scroll down. There will be a huge green button “contact us”

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