Hello, I provided an order for a buyer, while I did that he requested for an additional stuff. I then created a custom offer under the original order. The main order has been fulfilled meanwhile, we agreed to cancel the custom offer. How do I get to cancel it
If he never accepted the offer then you do not need to cancel it.
If he did accept it then he is out of luck. It cannot be cancelled.
I could complete his further request. But he doesn’t wish to share some details I require due to privacy concerns.
It’s your job to reassure him about the privacy concerns.
Okay thanks, I will do that.