Fiverr Community Forum

How can I talk to a Fiverr staff one on one chat?

I have a problem with ID verification and I want to talk to staff from Fiverr. How can I do that? I have pending clearance to be done as well. I sent my national identity card known as citizenship certificate for verification but they say it’s not supported id on reply via email.

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Not as far as I know. You could ask if they’ll message you on the Fiverr inbox/messaging system but they’ll likely say no. So I think it’s just email or through the helpdesk with a support ticket.

I also would like to know , if that is possible :grin:

I don’t like mailing them, but if there is an address, then could you please provide, it is possible?


Contact them at

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So, did you contact the ‘Customer Support specialists’ like it said in the message?

Is a “citizenship certificate” the exact same thing as a “National identity card”?

Please keep updates in the same thread. It’s against the Community Standards & Forum Rules - 2020 to create duplicate threads. In the case of changes in a situation, it’s doubly important, so that people can see what advice you’ve already been given and/or what steps you’ve already taken.

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Yes, it’s the same thing. Can you help anything with that?

Are you a fiverr member staff?

No, I am not.
Fiverr staff seldom, if ever, show up on the forums. We are all just buyers and sellers like you.

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