Yesterday I had one of the worst experiences I ever had with an order. I offered the buyer excactly what we agreed (actually more than that) and by delivering his order I was pretty confindent I would get a 5 star review.
Instead of that guess what… I received a despute from the buyer asking me to cancel the order saying “I respect your effort but also I respect my money”!!!
Canceling the order was the last thing I wanted to do since I spend time and effort into this but by not doing that, the buyer could leave a negative review. The idea of sending a ticket about that to CS crossed my mind but according to my experience (I have been more than 4 years in fiverr), they focus on keeping buyers satisfied and I strongly doubt I would earn anything out of it.
I think situations like the one I experienced yesterday should be avoided, as refunding buyers just because they don’t know what they want or they didn’t take the time to read the gig’s terms before purchacing it is very unfair for us sellers.