Some time ago I had a client and I could not respond because it was not available at that time and my response rate was reduced to 75%, since then I respond almost instantly whenever I could but I can not raise that rate even a little, how can I solve that? No one can be at Fiverr 24 hours a day watching everything, they shouldn’t be so severe with lowering the response rate. I was only gone for a few hours.
I think response rate reduced if you don’t reply to a message within 24 hours. I got many message everyday and I replied them within 24 hours. There is no problem at all
Did you read well? I said I was only absent for a FEW hours, so I don’t understand the problem, it wasn’t even 6 hours!
If you replied within 6 hours then there is some problem, You can contact with CS.
That’s what I think I’ll have to do, but I’m not really looking forward to it because they take a long time to respond and they don’t solve almost anything, have you had a good experience with Fiverr Support?
Yes Since I joined fiverr, I contacted CS 10+ times and I got good result every time except my last request.
And you think it’s a problem they can solve? Because I had a problem with the completion rate and I asked them to restore it but they told me that I would have to do it with my effort and luckily that if it is increasing, but the response rate is not, that’s why I came here instead of going to Fiverr Support.
In this matter only CS can help you.
Well, thank you very much!
Response rate reduced only if you don’t reply to a message within 24 hours. As you said you replied within 6 hours then may be there is some problem so it would be better if you contact CS. If they found any bug then they will solve this.
After all if they solved it! Thank you for your suggestion!