Fiverr Community Forum

How do I cancel a order?

I placed 3 orders and 1 Seller delivered exactly what I was looking for! I know I will only get a credit but I was hoping to use it to purchase the source file from him but I can’t seem to cancel the other two. Help?

Have the other 2 orders been delivered or are the sellers currently working on that order? If so, I don’t think it would be fair to the other sellers if they delivered what you’ve asked for (“TOS: Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page”) or are already putting on the effort on making what you asked.

But you can always talk to the other 2 sellers for a mutual cancellation if what I’ve stated above is not the case, there also is a Resolution Center in the order page which you can click for a cancellation.

If you are facing other kinds of difficulties with any such order, you can bring your case to Customer Support.