Fiverr Forum

How do I cancel an order that hasn't been delivered?

Hi, I Contracted someone on here to do a job and he has refused to deliver. He wont even talk to me, refusing to answer my messages.
Its been over 24hours now , after waiting for the 20 days he said it would take to deliver.
Please I need help seriously.

2 Likes

Take help from customer support they will help you

Go to the order page, at the top right corner you’ll see "resolution center. Click on it, choose an option and request cancellation.

But, if he is not responding, he might also not accept your cancellation. You can go to Customer support for help in that case.

EDIT: If it’s up to 24 hours past delivery time and he’s yet to deliver, you can automatically cancel without needing his permission.