Hello, everyone. I have an order (new buyer, never contacted me before the purchase). I have a package that includes up to 5 resizes of the same design which is the one they’ve purchased. I.e., if you want more than 1 size, you need to get that package.
They’ve provided 2 sizes they want. Another 2 they don’t have yet but they will “later this month”. They explicitly stated that they expected these 2 unknown resizes to be the part of the initial package price (no problem here, it fits it).
My question is, how do I deliver this order? Just deliver the work they’ve provided the requirements for as my final delivery and then PM them the rest of the resizes when/if they ever come back with the details?
I have the buyer specifically telling me “yes, let’s wait on those other 2”. But still they’ve mentioned them in the original requirements and I don’t want to get slapped with an incomplete delivery warning OR the new big bad of those “manual TRS demotions”.
I’ll be contacting CS on this but I’m fairly confident I’ll get some semi-related copy/paste that won’t be too helpful.
What should I do?