I responded to a fiverr ad I saw on Facebook about creating a logo for my business. I selected a seller and placed an order for $50, but of course, somehow I was charged $52.50 instead.
Per the Seller’s request, I provided a lot of information about what I wanted. About two days later I got a log from the Seller. To say that it was awful is an understatement. It was so bad. They evern misspelled the name of my company. It became immediately obvious to me that I was dealing with someone for whom English was not their native language and there was a huge disconnect. I immediately informed the Seller and fiverr that I was not satisfied with the work, filed a dispute and requested a refund. Today I checked on the status of my dispute and found that I have a $50 credit on my account which can be used to make other purchases on fiverr. That’s not what I want. At this point, I have zero interest in making another purchase on fiverr. What I want, is for fiverr to issue a credit to my PayPal account of the $52.50 that they charged me. I have a website and an online store. Issuing refunds is a common occurance. I always just give the customer his money back - whether that means sending it back to his PayPal account or directly to his creidt card. I don’t keep the money and attempt to force the customer to buy something else from me to receive fair value for his money. It is not my money. It is his money. I know of no other website in the world that does not issue a refund to the bank, PayPal or other funding source that was used to make the original purchase. This is very very suspect in my opinion. If any of you moderators are reading this, let me tell you that as a corporate policy, this is a huge mistake. People will not put up with it. You think you are being clever by not letting go of people’s money once it enters your system. But you are not clever at all. It is dishonest. It is a bad practice. The word will get out and it will cost you more business than you can ever hope to capture by issuing store credits instead of actual refunds. If you are Seller on fiverr, I strongly suggest you lobby fiverr to change this policy. It will impact your ability to attract and keep business. I feel like I have been screwed. It’s only $52.50. It won’t change my life one iota. But rest assured I will make it point to warn all of my friends about doing business with fiverr. I only have about 4,000 Facebook friends so that shouldn’t be a big deal. What’s 4,000 friends, who also have 1,000 friends each? It probably won’t hurt your business at all. I mean, who wouldn’t want 4 million people reading a negative review about your company? You just can’t buy that kind of publiscity for $50… or can you?