Fiverr Community Forum

How do I get my money back after a cancelled order?

The seller I purchased from got really sick and was unable to complete my order. We both agreed to cancel it, but how do I get my money back?

You should be able to see a Cancel Order button on your gigs page or section, check your usermenu in top right dropdown.

Also you can contact fiver support if you havenot received money back in your account after cancelling the order.