I have an order that was marked complete in February, with 5* and all. We ended up doing another, unrelated project after that.
In April, the buyer comes back to my inbox with “so the boss wants you to revise some things in the initial design” (the first order I had with them). It was quick so I did it, no questions asked. Which now, when I think about it, was a huge mistake on my part.
In 2 weeks later, she comes back with the revisions again. And the problem is, they are not specific. What I can deduce is that “the boss” doesn’t like something but doesn’t elaborate at all and the buyer (who refers to the boss as “an old man she wants to make happy”) just bombards me with general stuff like “creative”, “professional”, “clean”, “high-end”.
The problem with the “clean” and “high-end” is that it’s a photo-based design and I wasn’t given any photos to work with. They just gave me the website link where to my endless surprise (the company provides printing services) 99% photos the products they wanted me to feature were low quality/poorly lit. That’s just to provide the context of how they see themselves vs. what is actually there to work with. And to provide perspective about designing “high-end” visuals with dark grainy pictures.
Technically, in this situation, I’d just tell the buyer that extra revisions are $15/a round and I can do them forever if they have the money and can provide a comprehensive list and then send them the offer. And usually, we’d be done after 1 round.
But here, given that I’m 2 orders in with them already, I really don’t want any more in case things turn unpleasant. I also don’t want to do anything for free to give an impression I’m okay with “making the old man happy” 3 months after approved delivery. To be honest, I don’t want to deal with them at all.
I am really tempted to block them, my hand’s just itching, but I have a suspicion it won’t end well for me.
It’s also a top buyer, btw, of course, it is.
And now I’m stuck. The order was $90 (with extras) so I don’t see them leaving me alone anytime soon. They also have no idea what they want so I don’t see it going anywhere. It reeks of an eventual CS refund to me and I’d rather not spend any more of my time on the project if that’s the case.
The only thing I can do to unstuck myself is to refund them but that’s highly undesirable given the amount of work it took. If it was a basic single order I’d be off this train at this point.
What should I do?