For what it’s worth, you’re looking at a Top Rated Seller here who had a few 4.7s, some 4s, and even a couple of 3.7s before we got nominated and then picked for TRS. They won’t stop you.
Some people don’t give 100% positive reviews. We had one guy who gave us the most glowing 4.7 review, which had a 4 on communication because (in his words), “it took a couple of hours for them to acknowledge my order”. He was based in the US. We were asleep when he ordered.
We got a 3.7 recently. The order was for a podcast intro, and the guy had sent a recording of him speaking the intro. I say this in the most respectful way possible, but the guy had both a lisp, and a slightly odd drawl to the way he spoke (elongated the ends of each sentence way more than most people would, was super nasal). Most clients send these references for tone and pace purposes, but it transpires he basically wanted me to do an impersonation of him, which isn’t something we offer. His low score was because although he acknowledged our efforts, ultimately he didn’t get what he wanted (if he’d have messaged us first, we could have told him that before he ever placed an order).
Reviews like that do sting. I was pee’d off about it for about a half hour, but so long as you’re genuinely great at what you do, they’ll pretty quickly get drowned out by lots of 5-stars and disappear into your results. Nobody at Fiverr customer support is expecting perfection from you. You’re human, and you’re dealing with humans. If anything, an account with nothing but 5 Stars would look odd after a certain point.