This may be something that a lot of existing sellers with good traffic already know, but this one may help out some of the newer sellers here.
Don’t Set a default delivery date too close for comfort, 24 Hours for example. (You possibly only do this to catch the eye of some ‘right now’ buyers.) This may backfire like a blocked toilet and cover you in… you get the idea.
No one wants to have 10 orders due in 5 minutes, where each one takes at least an hour to do. You will end up with sloppy deliveries and dozens of buyers wanting their money back due to either awful quality, or late submissions. Additionally, this may slap you with reviews that look like mouse droppings.
If you work with a team, assign the tasks as soon as the orders come in (We do this). Each employee should have a deadline earlier than the actual order deadline, to provide ample time to cross check and ensure everything’s top notch in case any issues arise.
If you work alone, communicate with the buyer and let them know as soon as the order is placed, that you might need at least an extra day based on your current workload (This is if they order before sending a message.). Some will respect this, others may want to cancel. Don’t be afraid to cancel if they can’t wait, you’re setting a 1 star review trap for yourself here.
For those who have some heavy traffic days (For some this is Sunday/Monday) - Put in the extra work from Friday/Saturday to clear up as much orders as possible. Don’t “know what to expect” and do nothing about it. Don’t alter your delivery dates in your gig after the buyer places an order. This is deceitful, and some may pick up on this and report you faster than you can say “But…”.
This one goes for both teams and individual sellers. If you notice a day/week of heavy traffic, don’t be afraid to use the vacation button. This will stop buyers from hitting “Order Now”, and buy you some room to complete your pending orders. You may lose a few new orders, and some loyal buyers will hit “Notify”. Don’t worry about the ones you lose. It’s not the end of the world. On Fiverr, your reputation is worth more than a few orders. Without the reputation, those few may be the last you ever get.
So, with that said… Don’t be a Hero and try to play a “wanna-be Super Seller.” Know your limits, and be keen on your gigs, orders and deadlines.
A great seller is honest not just with their customers; they’re also honest with themselves.
✩ Speedy876 ✩