I just noticed that a buyer left me a one star rating with the comment that I failed to deliver on time when we had mutually agreed that she cancel because she was new and hadn’t understood the system when she made the order. That was just over a month ago, so she cannot change anything from her end, so I was wondering if there is any way to write a mitigating comment after her review to explain what really happened.
Nope. It’s an automated system review and you don’t have right of reply in this particular case.
The only way I’ve found to get rid of it–once–was to get another order from the buyer, complete that and then show CS that it was all a comedy of errors and that the automated system review was not reflective of the reality. That was a few years ago, though, and I was rather lucky. Don’t let orders go late under any circumstances if at all avoidable is the only solution here.