Long story short… communicated with buyer about proofreading service for 3 resumes. We agreed on a price, a custom offer was sent and an order was placed. Service required ended up being 3 resumes created completely from scratch based on some pictures of handwritten information on paper.
Explained to buyer that the service they are asking for is not what we discussed, and provided my price for what they were actually needing. Buyer was unhappy with the price, order was canceled.
This was yesterday. Today, just a little while ago, I’ve got an order from this same buyer that was placed through my gig for proofreading, and in the comment areas where I collect the resume file, etc. they have requested additional work not included in the gig they bought… again!
I have yet to respond to this order yet, as I know it’s going to result in another canceled order because this person is not reading what they are purchasing, or I’m going to be doing more work than I’m willing to for the price they have paid…
My stats are taking a hit, and I’ll be the one being penalized unless I do the extra work for free.
Suggestions on what to do here? Will Fiverr make these cancellations not affect my stats? This buyer is getting on my last nerve… :s