Fiverr Community Forum

How do I upgrade

I had an order completed for me, the seller did great work, he sent me the eps file for my logos, but i can not down load it,I get this message

(This is the original work file, which allows you to make future edits. Upgrade your delivery to include the source file.)

Can anyone explain what this means?

Thank You

I had issues delivering psd files before. Have him resend it by private message. It will work out.

Contact your seller for clarification of this.

Did you also buy the gig extra where it says Source Files? If not, it means you have to buy the extra first before you can download it.

How do you do that? It doesn’t appear anywhere I can see within the order or in my “manage orders”

How do you buy the extra after an order is complete?