I had a buyer place a small writing order to have their About Us page completed. They were aiming for 300-400 words but they gave me only two sentences of information. One sentence had their company name and website (which hasn’t been created yet), the other told me that they sell truffles to hotels/cruises. No other info about their location, where they source the truffles, when they were founded, etc.
Luckily, they encourage me to message them anytime if I have questions.
So, I give them some basic questions right off the bat and I don’t hear anything. I go ahead and begin crafting the text. I show it to them and say: “This is what I have so far, can you tell me this, this, and this?”
They respond, “We’d like it longer.”
I message back: “The finished text will be around 400 words, as you requested. However, I need more information before I can complete it. Can you answer these questions?”
The order is due tomorrow so I finally initiate a cancellation. They show as online. They come to the order page to re-state the word length (“We’d like it to be 300 to 400 words”) but they’re not even reading my messages.
I don’t understand it.