I received a negative feedback today from someone who was expecting more than what was offered in the gig description (even though I delivered double what was offered and in just 22 minutes). I would like to maturely respond to the buyer so that other buyers can see I am a reasonable person to work with. I submitted a message (with a thumbs up I must add) where it says “respond to buyer feedback” but it is not showing up on my gig’s feedback section below this buyer’s feedback. Wondering if there is just a delay for that to show up, or if it’s just not going to show up.
I also messaged the buyer directly to see if there was any way I can make it up to her. Also I offered a refund, but I’m not exactly sure how to give a refund - can anyone help me on that too?
Anyway, I just want to make things right with this person and since she’s not happy, I want to make her happy, and at least get rid of the thumbs down. She can still give me a thumbs up but say that she didn’t get what she was expecting (which I’m not sure how she was confused about what she would be receiving because I explain what I will deliver in the gig description) — and again, I over delivered, so I’m a bit upset by this (as you other sellers can imagine).
So, my questions are:
- how do I get my feedback to show up?
- how can I give a refund if possible, or does anyone have any ideas for this type of thing?
- how can I convince her to remove the thumbs down?
- any other suggestions on how I can handle an issue like this, should it ever arise again?