This week I had a problem with two buyers and I don’t know how to deal with it. I have to say that I have been on this platform for a long time and most of buyers that I have came across are pretty professional and fair, but sometimes the exceptions emerged, I guess. Well, these buyers required two projects, I finished them with zero mistakes and delivered them on time.
The clients required a revision, which I offer for free as I want to make sure that my final delivery is extremely professional. Besides, clients have right to get the professional service that they pay for, of course. I have to say that I don’t have a single bad review. In fact, I have a four start review and more than 400 five star reviews.
My surprise came when I check the revision and what they really wanted were extra tasks that nothing had to do with my delivered project. I opened disputes and they refused my disputes saying there were not willing to pay more, just like that!!
I contacted the “help center” and they were sooooo helpful that they basically told me that couldn’t do anything and that the client has pointed out that there were mistakes. Well, the client did not point out that there were mistakes and its obvious that the “help center” cannot read in other language but English. Otherwise, they will realise that they were wrong.
So, eventually I had to work FOR FREE THREE MORE DAYS TO FULFILL EXTRA TASKS as Fiverr has failed to protect me from abusive buyers.
I perfectly aware that most of buyers are fine and that, on many occasions they are right when complaining for not being satisfate with an order. However, I think that Fiverr has to do something about this kind of abusive behaviour. Otherwise, this platform is risking to lose many sellers and a lot money as now I have not been able to charge for three days of work, for instance.
Someone else has been in this situation? How have you dealt with it?
Kind regards and thanks to all,