I have been on Fiverr for about a year and I must say it’s been interesting so far. I’ve met all kinds and sorts of buyers who try to manipulate you and even the system, but being a person with good communication skills and a Life Coach, I have used my experiences in real world to handle most of these disputes.
But recently, something of a whole new level happened and I really want to know if it’s just me or it’s happened to someone else before.
I concluded to edit a client’s video for $300. We both agreed on price and delivery date. When I was about to send the order, I was feeling sleepy so I mistakenly typed $30 instead of $300.
I delivered the job, seller was excited and it was when fiverr marked the order as complete that i realized it was indeed $30. I immediately notified the seller and he acknowledged the mistake as well but wouldn’t pay. Unfortunately for him, he couldn’t open the google drive link to the file and asked me to resend. I realized he was not entirely honest and told him I was going to send an order of $270 so I can deliver again via that order. He refused to acknowledge the order even when he had told me desperately that he would pay the rest. i guessed he figured how to open the attachment and till date, he has not honored his word. I checked his website and he is using the video on it.
How do you handle clients like this?