Most of my service-offering orders end up as very late orders because I need more details about the service, need their opinion or should ask them between 2 choices. The buyer takes his/her time to respond, and I end up having an extremely late order which messes up my rank.
If I put a somewhat longer time to calculate the buyer’s answering delay in, I would decrease my sales since they would purchase a 1-day delivery instead of 5. If I keep it as is, it will hurt my late deliveries rank. If I pretend to deliver the order to stop the timer, it will be bad for me and for the buyer.
What can I do?/What do you do?