It can be one of the hardest things for a lot of us to learn, that it’s ok to say no. It’s a great, empowering word, and you can say it politely, without being rude at all.
Let them know that you appreciate their previous business. “Thank you very much for your business!”
If you’ve already allowed them to … er…convince you to provide a discount that’s not in line with your current pricing, politely point that out. “I’ve been happy to provide a discount for you on previous orders.”
Let them know that, with the growth of your business, it’s simply no longer feasible for you to maintain your previous pricing. “In order to continue to provide top quality service, the growth of my business has necessitated an increase in my pricing.”
It’s business, it’s not personal. The cost of living is continually going up, the cost of business goes up, as well. As consumers, ourselves, we probably don’t like to see our favorite products and services increase in price, but most of us don’t call up the store or business and bully them into giving us a discount. And most of us understand that if we haven’t been to a particular restaurant in two years, the price of our favorite dish has probably gone up a bit. “Thank you for your understanding!”
Be polite and pleasant, but there’s no need to apologize. That would imply that you feel like you’ve done something wrong.
It’s ok to extend an invitation to continue doing business with you on your terms. “Feel free to reach out if you have need of my services in the future!” But don’t leave wiggle room for argument, or dangle a hint that you might be willing to keep offering discounts.
End the discussion with a polite but firm thank you, and have a great day! And maybe an optional smiley face, if that’s your style.
Do NOT waste your time engaging in an argument if the buyer becomes belligerent, argumentative, insulting, or abusive. Instead, report them immediately and block them, and let Fiverr deal with them.
Now, with all that said, I personally am pretty flexible with most reasonable budgets when the client is polite, or has been very pleasant to work with in the past. But even then, I do still have a certain line I have to draw for the sake of my business, and that’s true of everyone at whatever stage they’re at with their businesses.