How do you define "adding value" to your customers?


#1

It’s a question that I always ask myself.
How can I create added value to my customers?

Now, I want to read quick thoughts about this from all around the world.


#2

I think through communication :blush: along with quality work. Through giving them some useful suggestions related to order. And by encourage them what they are doing. It’s my opinion!


#3

Absolutely agree with you, communication and high quality work are determinant when it comes to services, and yes, encourage them is not a bad idea

Thanks!


#4

Thank you dear for appreciating my opinions :slight_smile:


#5

Fast appropriate responses, or even courtesy responses.

Courtesy responses:
I receive a message but I can’t respond in detail at that time, so I send a short “I’ve received your message” message.

This resonates well with my buyers: “Wow, that was a fast response”

And the work environment goes on smooth from there.


#6

Thanks to you Momna!


#7

Fast appropiate responses. Good idea, a high and fast response ratio is quite imporant for the Fiverr’s seller.


#8

Added Value:

  • Early delivery: On Time or Late Delivery tells me the seller “rushed” the job. (I’ve rarely gotten good or great work. :frowning:)

  • Telling me you need an extension early on vice at the last minute. (I :green_heart: giving extensions, but last minute request is :broken_heart:)

  • Write something with your delivery that was for just that buyer.

  • Don’t: “If you like my work, don’t forget to give me a 5 star review” or variation of :unamused:

  • Don’t: “Tips are appreciated” :frowning:

  • Don’t: "Me, Me, Me! Dont forget to do this for me! Also don’t forget to do that for me! (If you like the buyer & enjoyed working with them, quit talking about how awesome you are - tons of sellers do this & it’s so :rolling_eyes: :frowning2: )

  • Do: Thank them & be specific:
    Example: “Thank you for filling out the requirements so promptly and thoroughly. This allowed me plenty of time to research and provide you with top notch work.” :blush: (Encourages buyers to keep doing it)

  • Do: A little flattery goes a long way (It could end up leading to a good tip) :purple_heart:
    Tell them how much you enjoyed it, what a pleasure it was, yada, yada, yada. It’s not just for women, guys like it too :wink:)


#10

Wow Gina, this response is amazing, for what I can see you are a recurrent buyer, is really nice to read about your point of view; (We have similar points of view as buyers).

And, yes. I always try to give more that what I promise, and avoid the “If you like my work, don’t forget to give me a 5 star review” kind of things hahaha.

Thanks!