I recently started here on Fiverr so, as you all know, I’m a bit desperate to start gaining good reviews so I can bring in more buyers. I got a buyer for my editing services and I specifically told him that my edits come with spelling, grammar, sentence structure, redundancies, and, if needed, fact checking. He asked for unlimited revisions, which I’m okay with (to a point).
The first delivery, he asked for the track changes (I asked him before the first delivery if he wanted me to provide the track changes, but he said no), so he asked for a revision. For about 2 days after I delivered the track changes, he never responded to my messages and on the third day, before the order was automatically marked complete, he asked for a revision. However, this revision was for rewrites, which takes a lot of time to do.
I never offered revisions in my original custom order. I said okay because, like I said, I’m desperate to start bringing in good reviews (and I have a thing about telling people no, which I know I need to work on).
Anyway, how do you know if you’re being taken advantage of in a situation like this? How do you tell a customer you don’t provide that type of service without upsetting them and have that reflected in your reviews?