Hey Fiverr community!
I’m in copywriting but I think this can apply to most industries. As any Seller knows, an order request from a Buyer can be anything from the super simple to the “this is gonna take an hour to unpack.” Sometimes, when I ask probing questions to get to the heart of what the Buyer needs, they will say, “Hey, let’s discuss this on a call.”
My response is always something to the effect of, “Sorry, Fiverr does not allow conversation outside of the chat- plus, let’s keep it here so everyone has a clear record of what was discussed!” which works the overwhelming majority of the time. I realize that many Buyers are not intentionally trying to cut into your time/not compensate you and they genuinely just think it would be easier to chat. Those that are pushy and just don’t get it I would cut off immediately. But how do you handle it either when:
a) A Buyer isn’t familiar with the Fiverr system and approaches you like any other freelancer, and doesn’t understand why you can’t discuss outside the chat (but otherwise has a project you’d like to work on)
b) You know that this conversation will take awhile except the 1-2 hours you spend in the chat is cutting into lucrative work time
Any sophisticated ways of twisting this so it’s a win-win for both? Thanks!