Fiverr Forum

How does cancellation system work?


#1

Hi,

I’m just surprised to see that just one cancellation causes 5% downfall in order completion rate, no matter in between how many orders we complete after that, it doesn’t move at all before 60 days.
What if I got 2 or 3 cancellations out of 20 to 30 orders? They’ll straight away cause my demotion right after one month, and my order completion rate wont reach back to 100% before 60 days.
Isn’t it unfair for the sellers?

A buyer placed an order on my gig, and after getting more than 10 designs he/she at once asked for the cancellation, its okay I’m ready to cancel, but how would I got compensate for the time and effort I had put for that order? and I’ll also get a 5% downfall in my order completion rate, which was not because of my fault, but my buyer was confused he/she didn’t know that what exactly he/she was looking for?

I request you to please reconsider this system which is causing the sellers to get insecure day by day.

Looking forward to a detailed positive response.

Thanks in advance


#2

Hi,i had 2 cancellation in past 60 days and my compilation down to 95% from 100.also my rating down to 4.7 from 5 just with 2 negative rating given by clients of mine.till to day I have completed somewhere around 50 orders with 5 star rating to move up from the 4.7 to 4.8.