Fiverr Community Forum

How does Fiverr count average response time?

Hi! I’m a little confused about how the response time works. I woke up around 8 am and I saw that I’d received a new message earlier at 4 am. I was asleep at 4 am, so when I responded to the message at 8 am, my response time went from 1 hour to 4 hours. Why does it count my response time even when I’m offline? Could anybody explain how this works? Thanks!

Note: I was able to get my response time back down to 1 hour with other new messages around a week later!



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