Fiverr Community Forum

How does Fiverr use the private feedback?

After each completed purchase, I provide feedback to the seller. But then I receive an email asking for “private feedback.” Uh oh…

So let’s say, I am unhappy or critical. What happens to this feedback? How is it used? Do some people get to see it? Do sellers get thrown out of fiverr after so many negative “private” reviews?

I dislike this practice. It’s a little creepy and inappropriate.

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Yes, it is.

I imagine only Fiverr CS knows this answer. I have never had it affect my profile.

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It is probably a way to make sure sellers are not doing something they shouldn’t be doing. Fiverr has to be sure that they don’t have sellers who are doing things to cause problems.

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What if the buyer is, instead, the one who is doing things to cause problems? There’s no way for Fiverr to distinguish a problematic buyer/scammer from the other buyers (while they fill out this private feedback form), is there? Not unless the seller approaches Fiverr with proof of the buyer’s wrongdoings.

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The form only allows you to rate satisfaction from one star to five. Then it asks if you have used what was delivered. It doesn’t seem to indicate whether the seller did anything wrong, but whether or not you thought it was good quality.

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Then I’m not sure what it’s for, unless it’s to make sure they don’t promote problem sellers to top rated.

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maybe its just for you(as buyer) & for fiverr customer service to get to know about a particular seller personally like “how was your experience is he good can we prompt him more do you think he completed the work on time, is his behavior was good during the work process etc,…”

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It can be a variety of things that none of us will know. Right off the bat I can say that they can use this to detect patterns. If all public reviews are 5-stars and a ton of private reviews are 3 stars and an unuseable product, then perhaps something is happening that causes buyers to not feel comfortable posting their honest opinion. It may also help customer service resolve disputes. Again, we don’t know but what I can guarantee you is that it provides at least enough value for them to spend the time and money to implement the system.

It also keeps sellers in line hopefully if they know they will be secretly reviewed.

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