Fiverr Forum

How does it affect me if buyer doesn't send in requirements? [ARCHIVED]


#1

Hey folks,



I just started selling on Fiverr about a week ago and business is booming but I have two customers that haven’t sent in their requirements even though I’ve continuously messaged them from their orders explaining this to them…One even sent me an annoyed message but in a separate email, not in the requirements one demanding their completed gig. I explained yet again that they need to go to the orders page and submit requirements. I do wordpress themes and need some specifics such as colors for their text, links and photo or logo for their header.



I am not ignoring the customer. I’ve tried messaging them letting them know the requirements. Will this affect my account? What can I do to cancel the order? I hate to leave folks unsatisfied but I can’t create something blindly risking them hating it because I chose colors or layouts they don’t like…Thanks!



Melissa


#2

Welcome! As far as I know, it won’t affect your account. It’s just slightly annoying that there is money hanging out there with no way to get it. It also will mess up your earnings calculations monthly, making it seem like you have more in your account than you do. I’d recommend messaging your buyers a few times asking them to please respond to the instructions.


#3

Just do a mutual cancellation and say please order again when you have all the information.



Support can cancel an order if you are confused.


#4

Cool. Thanks! One of the gigs is already “late”…the other, she sent in the info in a separate email…weird…but at least I have her stuff to work with. I’ll give the first one another day before requesting a cancellation. Thank you!


#5

Till they submit you can wait…and time to time msg them…You don’t have to worry of those orders… But clearly state them that order is not yet activated…


#6

Personally, I’d hesitate about initiating a mutual cancellation in this case. Things come up in life, people get busy, etc., if you cancel it may hurt your rating and the buyer possibly won’t order again. If the buyer isn’t responding, he/she won’t be around anyway to accept the cancellation. Having some pending requirement orders doesn’t hurt anything, and you never know when the buyer might submit them.



Not sure what you mean by they’re late…the clock doesn’t start ticking until the instructions have been responded to.


#7

Thank you everyone for your feedback. I was unaware that the clock started to tick only after they submitted their information. This person hasn’t sent in anything yet so I’ll just let it be. I’ll message them again and see if there’s a response. :slight_smile:


#8

Yeah, I would try everything before cancelling.


#9

I think the customer is confused if I read one scenario correct. They don’t realize they HAVE TO add some sort of text.


#10

Reply to @oldbittygrandma: which is not fair because most of cancellations are due to buyers that don’t even bother to read your description


#11

there is no need to worry about this, just send them reminders if your delivery of order is approaching, just ask support they will cancel it for you.


#12

Well, its like building a house with no plan. Or, taking a trip with no destination. The requirements determine whether the gig was successfully completed. With no requirements, you run the risk of overworking or having to constantly rework/redeliver. All because what was to be done wasn’t clearly defined.



I’d ask for mutual cancellation.



Kim


#13

Thank you everyone for your feedback. I was unaware that the clock started to tick only after they submitted their information. This person hasn’t sent in anything yet so I’ll just let it be. I’ll message them again and see if there’s a response. :slight_smile:


#14

Yeah, I would try everything before cancelling.


#15

I think the customer is confused if I read one scenario correct. They don’t realize they HAVE TO add some sort of text.


#16

Reply to @oldbittygrandma: which is not fair because most of cancellations are due to buyers that don’t even bother to read your description


#17

there is no need to worry about this, just send them reminders if your delivery of order is approaching, just ask support they will cancel it for you.


#18

Well, its like building a house with no plan. Or, taking a trip with no destination. The requirements determine whether the gig was successfully completed. With no requirements, you run the risk of overworking or having to constantly rework/redeliver. All because what was to be done wasn’t clearly defined.



I’d ask for mutual cancellation.



Kim


#19

Thank you everyone for your feedback. I was unaware that the clock started to tick only after they submitted their information. This person hasn’t sent in anything yet so I’ll just let it be. I’ll message them again and see if there’s a response. :slight_smile:


#20

Yeah, I would try everything before cancelling.