Hi there! We just got a duplicate charge and no order (the order did not go through on Fiverr). How fast is customer support with COVID-19 and everything? I need a response by end of day before the duplicate payment is processed and fees are incurred on our end. We will have overdraft fees if we can’t get this resolved. This was our business’s first time purchasing through Fiverr and it is not going well.
Customer Support is extremely busy at present and can take more than 10 days to respond.
Hopefully they will respond to you earlier than this.
There is no such thing as Fiverr customer support