Hi, My response rate went down from 100% to 84% .
This is the first time it happens since I joined .
This is what they say
"You responded to 84% of the inquiries you received in the last 30 days. Your average response time is 1 Hrs. "
But I checked my inbox, I responded to each and every message I got within 12 hours.
So my question is why did the rate went down?