They really should get something in place to help protect sellers - from buyers who try to abuse the system, and take advantage of sellers.Unfortunately the way it is now - buyers have a free-for-all - with little or no repercussion to abusive behavior.
An example is - in the case of a FALSE negative review – that IF CS, looked into adequately – they would see clearly… a dishonest review, AND needing THAT SAME LYING buyer’s approval to be removed. What type of sense does that make really? If they were gaming the system and lying, and are now MAD because they didn’t get the freebie they were trying to get – why on earth would anyone think they would 1) change their review 2) give an HONEST review?They have NO integrity.
I have a few such reviews - that were absolute nonsense, claiming I was being rude, among other things - that I asked to have removed because it was clearly NOT TRUE, and they could go look at my interaction and such as proof… but they were not removed.
That’s a bit annoying and lopsided.
I had a guy order yesterday - that … as soon as I saw the name rang a bell – because he had tried to tell me he wanted a refund and wasn’t happy with the result – in a previous order. I had told him that fiverr doesn’t give refunds for the reasons he outlined, and he could feel free to review my work, stating his concerns - but NO refund was happening. Lo and behold after completing this 2nd order I get a revision requested notification. This time I told him to please NOT order from me again, and the same policy as last time applies – NO REFUND. I also told him that I was going to contact CS if he persisted… and suddenly I was a GREAT seller, he was HAPPY with my work, that’s why he came back… and blah, blah, blah .
This is reality. Sellers need to be considered and feel as VALUED as buyers, and part of that is protecting them from being exploited in any way.
I don’t think “punished” is the right word, but a fair BALANCE of power – would be real nice.