I’m Yevhen, nickname yevhenflip, and I’m a freelancer on the fiverr platform. I would like to share my impressions of working on the freelance platform fiverr.
Everything went on as usual. I received a message from a buyer on the platform asking them to add a survey for site users to their site. Depending on their answers, products are shown that suit them. We discussed the cost and details of the order. I sent an offer to the buyer to create a survey and display products, depending on the responses. And order # FO815D2A0C8C4 was opened.
When the survey was completed, the buyer asked for help with the site menu. And I, out of my kindness, agreed. I asked the buyer to send me a menu structure with all the items and sub-items. I received a 4-level menu, I warned the buyer that the menu structure is complicated, but I want the buyer to be happy and help him with the site menu. We agreed that I would make a menu, and if he likes it, then he will pay for the site menu. Thus, two tasks were formed. The first task is a survey described in order # FO815D2A0C8C4, and the second task is a menu for which we have not yet opened an order.
We closed the order with survey. The buyer was satisfied and left a positive feedback.
I was finishing the site menu. In the process of work, the buyer asked me to make a number of additional ones, and so that the buyer was satisfied, I made concessions to him. But that was my mistake. The buyer sat on my neck. He sent in more and more new elements to add. I politely replied that I can do additional functions for an additional fee. To which the buyer replied that these add-ons should be free for him, and I’m bad, that I want to get money from him for the add-ons. Then I replied that for free, I cannot add new functions. Our dialogue began to heat up. The buyer yelled at me and threatened to take money through the chargeback for the work done if I did not do add-ons for him for free. By this time I have finished the menu and the rest of the edits. I sent the customer an order for the menu and the edits I made. To which the buyer sent me a new menu structure that was different from the agreed one. In the new site menu structure, the customer requested a 6-level menu.
Then I realized that I had fallen for a swindler, and that he was not going to pay for the work done. In my thoughts, I have already resigned myself to the fact that I will not get money for a beautiful 4-level menu and several complex functions that I have added to the site. I informed the buyer that I would not be able to complete the 6-level menu for the cost of a 4-level menu. To which he again began to shout and threaten me. He wrote that he would not pay me until I made a 6-level menu. I asked him again if he liked everything with the survey, the buyer said that everything was fine with the survey. But he demanded to make him a 6-level menu. I wrote again that I cannot make a modified menu. To which he received a new portion of insults. I wrote that until the buyer accepts a new offer on the menu with clearly described requirements, I will not continue working on the menu.
I decided to write to user support and described the situation (REQUEST # 4635687). Reported a violation by the buyer of the Fiverr’s Terms of Service. But to my surprise, the message was unanswered for more than 3 days. After 3 days, I found out that the unscrupulous buyer fulfilled his promise and requested a refund for a fully completed order. The support service did not investigate, and canceled the completed order, and I was given a warning. The warning said that I sent an incomplete order several times and abused the order delivery button. Although I delivered the order only once, and it was completely fulfilled. It is easy to check in the history of order # FO815D2A0C8C4. And there was no response to my message. I started to worry. Then I created two more support requests to get at least some kind of answer. I wrote that I delivered the order only once, provided videos and screenshots, code and other information that proved that the survey was completed and delivered completely ready.
I was hoping that the support team could protect my rights. A day later, after creating several requests, I received an answer. The support team wrote that the order was submitted and delivered several times. Another invented accusation. I duplicated part of the first message, where I indicated that I delivered only once fully completed work as required by the order. They apologized for sending a standard message and did not understand, and promised to look. I am very worried, because when you use such a well-known service as the fiverr, you pay a large commission from each order, you want to be protected from fraudulents buyers. I understand that now the coronavirus and some of the support staff are not working. But this is no excuse not to respond and protect sellers from fraudulent buyers. It’s been 4 days now and I can’t get a response from the support team. A simple situation where fraudulent actions on the part of the buyer are obvious. And such a simple situation takes so much nerves and energy. I hope that the support service will be able to restore justice, although the unpleasant memories of the fiverr will still remain.
I live you will never find yourself in a similar situation.