Hi, I’ll be straight up blunt, direct and practical with this post, hopefully someone will find my tips useful. Before i go into details let me give a quick overview of what i do.
I am a visual communications consultant, so basically i work on all things public to improve a brand’s image i.e graphic design, web design and motion graphics. I study the brand and then create an image or improve its image. However the only jobs i did as a new seller were graphic design jobs. I did about 10 jobs and made over $1000 and also became a level 1 seller, all in 1 month. Here’s how i did it.
The first mistake most new sellers make is signing up without doing proper research. You can’t handle what you don’t understand, else every turn will be frustrating. The first thing i did was read articles inside and outside the forum that explained how to get the most from fiverr. I was initially skeptical about joining fiverr because of how saturated the place was with people offering $5 jobs. There’s nothing wrong with quoting $5 for a job, you should charge whatever is commensurate to the amount of effort you’ll be putting into getting the job done. But considering my skill level and how far i was willing to go to satisfy clients, i knew $5 won’t cut, so i decided to study and i got some tips that helped. So please research.
As a new seller, look through gigs that are similar to the kind of gig you want to put up to get an idea of what a gig description should look like. You think people don’t read them, but they actually do. Your gig description can set you apart from the lot. Some of my highest paying clients were not from buyer’s request. Choose the apparently more successful gigs and try to model your gig like theirs and do not list what you can not do.
Because of the New Seller badge (which is more of a stigma than a badge) you have to go out of your way to make your clients feel at ease. What i did was offer free samples of the job before they ordered the gig so they can be confident i can execute the request. The buyer’s money doesn’t leave his/her pocket until they’re satisfied you can do it. This helps the buyer relax. Once the buyer confirms that you can do the job, you can increase your charge, because they usually would rather pay the extra than go wading in the ocean of sellers whose skill level they can’t verify. This sample also helps you have a hands on knowledge of the complexity of the work in case you under quoted the client initially. As you move up the ladder and have more reviews, you won’t need to send samples anymore, your portfolio and reviews will speak for you. Remember to watermark your samples.
When sending an offer through buyer’s request make sure to read the request, DO NOT SEND A TEMPLATE, it has been stressed on several other posts and articles and i can’t stress it enough. It is a bad idea, it may have worked for some, but with just 10 offers per day, you had better leave an impression. Like i earlier pointed out, the graphic design category is saturated, so sometimes you’ll see one request has already received more than 40 offers. Don’t be afraid to send yours, like i was initially. Most of those people who contacted me from buyer’s request always complained about how everyone who messaged them, except me, didn’t seem to understand their request, and this is largely due to the fact that they didn’t read it or check out the attached file if any. Always read and offer bespoke solutions. Watch the tone of the buyer and follow along. If he/she seems playful don’t be too formal, just follow the tone. Also do not exhaust your 10 offers at a go. spread them out to different times of the day. Be picky about who to send an offer to, my advice, send to only those without a profile picture, people with profile pictures are mostly sellers so they’re usually very critical…and cheap too
Engage your clients till you fully understand what they want and they understand what they’re getting. This way everyone is safe. I usually engage my clients till i can list out in detail the work they want done. I have never had an issue with deliveries, because both parties are usually clear on the work that is to be done. Some of my clients chose me over other sellers who were cheaper because i was the only one who could fully comprehend what they want done and helped them streamline same into a clear list. You can charge clients more once they’re convinced that communication with you will be easy.
Be genuinely interested in your clients needs. Offer solutions and don’t be in a hurry to send a custom offer. As a professional courtesy, i don’t ask for tips, but i have received a view voluntarily because of how impressed the clients were. But you can go ahead and ask.
Offer excellent customer service and be patient. I once had a client who had OCD, meaning she needed everything perfect and another who had to get opinions from her friends even when she was content with the design. All this took patience and they were both awesome buyers, and they gave me tips without me asking. You will meet different people, so let it be more about building a brand than about making money.
Except you’re working with a team, do not pile up jobs, take on a few, deliver on time and get good reviews.
None of the above will be useful to you if you’re not very good at what you do. I have a firm grip of the adobe creative suite, especially illustrator, Photoshop, indesign and Dreamweaver(yeah i do web design too) and corel draw. So you must have the skill to match your talk. Keep practicing, popular searches and buyer’s request will give you an idea of common requests. Instead of rushing in, learn the skill to execute requests of that kind. Don’t join the group of those who do crappy work on fiverr making buyers loose faith in new sellers. Learn before you offer.
Do not overcharge. Like i already pointed out, charge only what is equivalent to the quality of work you intend to do, your client will return if your deliver good service no matter how cheap they find the same service elsewhere. All my designs are original as i usually draw them from scratch, no templates, because quality is as important to me as it is to the client. I don’t use canva or other online design site, because i like to provide workfiles, but if canva and the rest are what you like, be very good at using them.
Have fun while you’re at it, that’s if your gigs are a reflection of what you love doing, else you may never be content.
I can’t remember any other thing, if i do, i’ll post in the comment sections. Enjoy