Is the Response Rate calculated on just the first interaction with someone or is every interaction with that client taken into consideration? Just asking as I had a conversation going back and forth with someone in the inbox and I was almost worried about not being the last to respond, in case it affected the rate…!
Yes, it is - no need to worry about later replies being counted.
Thank you so much for responding. I imagined it would be but wanted to be sure. Otherwise you could end up in an infinite loop of never wanting to to be the last to receive a message