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How is the Response Rate calculated?

suzecooper

Asked by suzecooper,

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suzecooper Newbie

suzecooper

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Hi,
Is the Response Rate calculated on just the first interaction with someone or is every interaction with that client taken into consideration? Just asking as I had a conversation going back and forth with someone in the inbox and I was almost worried about not being the last to respond, in case it affected the rate…!
Thanks

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Guest merciavideo

Guest merciavideo

Posted
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Hi,

Is the Response Rate calculated on just the first interaction with someone or is every interaction with that client taken into consideration? Just asking as I had a conversation going back and forth with someone in the inbox and I was almost worried about not being the last to respond, in case it affected the rate…!

Thanks

Is the Response Rate calculated on just the first interaction

Yes, it is - no need to worry about later replies being counted. 👍

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