There is nothing a seller can do, when the buyers orders the wrong gig and give requirements which are not according to that gig,
I had many cancellations because of Buyers Mistake, but there is nothing customer support can do. The only solution with them is cancel the order, which is eventually going to effect your rating and completion rate in future.
We sellers are working hard to make our profile better and service better, but 1 mistake of buyer can ruin everything.
I had a bad experience, In my gig there was clearly mentioned in the details and the packages, that the basic package is for Writing Content. but 1 of the buyer purchased it and gave me requirements for distribution. I tried to reach him out several times even asked customer support to reach him out, the buyer was coming online time to time but didn’t bothered to reply.
I could have done his work just not to cancel the order, but the content was Cannabis, Which also i clearly mentioned in my gig FAQs that this type of content cannot be distributed.
I asked fiverr support to take any action but they did nothing and suggested me to cancel it instead or the time will run out and you will be marked as late delivery and told me I can’t deliver him anything then it will be their TOS violation.
This is just unfair with sellers, They do everything to protect buyer but nothing for the sellers. Because of this they have destroyed many sellers profile and still continuing. And I don’t know from where it is support when they can do nothing.
FIverr Support should do something in this case.
I don’t know people are so uneducated they purchase the wrong gig, and it clearly shows that they did it intentionally. because they need their work to be done in less money.
Fiverr support give support from no where, they only come-up with a solution to mutual cancellation, or talk with the buyer or we can cancel the order for you, but Bear in mind that cancellation statistics are handled automatically and the system will update the cancellation rate based on our criteria.
This what their solution, how this is solution when in future these cancellations are going to har out profile and how we are suppose to solve this with the buyer when that damn person is not replying even after coming online.
I need action in this case, I have clearly mentioned each and everything in my profile, even after these things the buyers do it intentionally, you should penalise their profile ans not give them their refund, and not mark seller for the cancellation.
By this you are only encouraging this kind of behaviour of buyers.