Fiverr Forum

How Long Does Customer Support usually take now?


Hello I just wanted to ask how long they usually take to respond now, I sent them a report about someone copying one of my gigs and even used one of my sample images as their’s and up till now I still don’t have a reply and that same gig is still there. I’m not exactly new here on fiverr I use to be a seller here before V2 came out then left for about a year and came back and started everything from scratch. Back then when I sent in a request to CS it usually took them a day at maximum to reply, now though I still don’t have an answer.

I’m very anxious and hope that issue gets resolved soon, please can someone help?


It is on average taking less than 24 hours. :slight_smile: