So basically I was notified of the first warning but not exactly what it was for? When I received the second warning and messaged the Support about it they told me that both warnings were about posting a buyer request for Spotify playlist promotion.
I was extremely confused as I see many gigs selling this so I assumed that was a normal service, I just posted buyer requests to try and get deals or a lower price, since most are fairly expensive. They then told me it violates their TOS so sell playlist promotions and asking for something that violates the TOS will result in a warning and to read through it, after reading through it I still couldn’t figure out what was wrong about playlist promotions but it’s fine, I don’t plan on posting buyer requests anymore at least not until I figure out exactly what was wrong there. Though I feel this is slightly unfair as having many gigs selling a promotion created the misunderstanding that it was allowed.
However, I am a Seller, I mix music and make instrumentals, I have over 100+ 5 star reviews, never received a bad review and on the verge of being level 2. These warnings were on the buyer side of my account and now the selling side of my account is completely restricted with all my gigs denied, and to top it off I can still make purchases so my buyer account isn’t even restricted…
I can see, I am at fault for not asking why I received the first warning and I would hope that they wouldn’t delete my account but it’s been a bit over a week and I’m just wondering if anyone has had a similar experience and on average how long would it take? This is currently my only source of income.
I would have a second account for buying to save my selling account from any problems but that’s against the terms of service to have two accounts so I would hope at least when they review they can be sort of lenient with this situation?
What are you opinions, am I completely in the wrong?